P&O Cruises
Aurora was once because of go away Southampton on Monday afternoon for a three-day commute to Zeebrugge
P&O Cruises has apologised to nearly 1,900 passengers for cancelling one in all its cruises as a result of a boat’s refit was once now not whole.
Aurora was once because of go away Southampton on Monday afternoon on a three-day commute to Zeebrugge, Belgium, however passengers gained an e-mail on Sunday announcing it would now not sail.
Stacey Pinhorne, who was once because of sail, advised the BBC she was once “very disillusioned”, and that the corporate must have given extra realize.
P&O Cruises mentioned its consumers would obtain a complete refund.
As much as 1,874 passengers are suffering from the cancellation however they discovered themselves not able to talk to team of workers on the cruise line as its buyer products and services places of work had been closed on Easter Sunday.
Stacey Pinhorne mentioned the corporate must have given extra realize
Ms Pinhorne and her pal, Kim, booked per week off paintings to rejoice their fiftieth birthdays at the commute.
She mentioned it was once “rather a surprise” to obtain the e-mail from the corporate 24 hours prior to they had been because of board.
“Initially of it I assumed: ‘Is it a funny story? Is it a unsolicited mail e-mail? How do I do know if that is if truth be told true?’
“Even the day prior to I used to be getting an e-mail announcing: ‘At some point until your vacation, you should definitely’ve checked in’… so there was once no caution that there might be any factor.
“We were not even advised there was once a refit going down.”
She added that she “would not be dashing to guide with them once more”.
Stacey Pinhorne
Ms Pinhorne and her pal Kim booked per week off paintings to rejoice their fiftieth birthdays in combination
A P&O Cruises spokesperson apologised for the cruise’s cancellation, striking it all the way down to the refit prolong.
They added: “We recognize how disappointing that is for our visitors who had been booked to trip.
“All visitors will obtain a complete refund and a long run cruise credit score of 20% of monies paid.”
Aurora is lately in Rotterdam within the Netherlands as its refit continues.
Its subsequent cruise is scheduled to depart Southampton on Thursday.
